Part X — SETTLEMENT, ARB-MED-ARB, AND INTEGRATED ADR
36.1 The Centre administers the following integrated ADR tracks; parties may invoke any of them in the first instance or, where appropriate, migrate between them under institutional supervision:
36.1.1 Structured Negotiation. Institution-facilitated, time-boxed at twenty-one (21) or forty-five (45) days. A negotiation convenor is appointed from the Mediator Panel. Exit to mediation or arbitration is by party election.
36.1.2 Mediation. Under the Mediation Act, 2023. Two sub-tracks: Commercial Mediation and Pre-Litigation Mediation under Section 12A of the Commercial Courts Act, 2015, where applicable.
36.1.3 Arbitration. Under these Rules, in the four Tracks under Part IV.
36.1.4 Arb-Med-Arb. Under Article 37.
36.1.5 Med-Arb. Under Article 38.
36.1.6 Emergency Arbitrator. Under Article 17.
36.1.7 Two-Tier Institutional Review. Under Part XII.
36.1.8 Online Dispute Resolution (ODR).
(a) Commercial ODR: a documents-only sole-arbitrator procedure for low-value, uncomplicated-fact disputes, operated on the institutional filing portal. (b) Consumer ODR: high-volume, standardised ODR for consumer-platform disputes under the Consumer Protection (E-Commerce) Rules, 2020, read with the Consumer Protection Act, 2019.
36.1.9 Expert Determination. Under the Expert Determination Protocol.